Bookings placed over the weekend will be processed on the Monday and collected at your door on Tuesday (excluding bank holidays).
You can use your own boxes/packaging as long as it is suitable to safely transport your items. It is your responsibility to package all items, we do not offer a packaging service.
Yes you need a printer to print your parcel labels. The label will be sent to your email as soon as the order is placed. Our teams have to create all labels manually so don’t worry if you don’t receive it immediately. If you are sending your items outside Nigeria you will also require to print Customs Form.
Yes, all parcels sent via SHIPIT have a protection cover of €50 for loss or damage by couriers.
We ship from Nigeria to UK, the EU and 200 destinations Worldwide . Feel free to use our friendly tool for a quick quote.
Couriers are out for collection from 8 AM to 6 PM local time. Unfortunately, we cannot specify collection time frame, please book collection and have some spare time for a collection to happen. Some our partners do call and inform about the collection window, but this option is not guaranteed.Please be aware, that during major public events (such as Christmas, New Years etc.) courier usually work overtimes to manage and collect all of the orders.If by any chance collection failed, or courier could not make it in time, please make sure to contact us – we will reschedule collection for next day
If money were deducted several times, means that connection was interrupted while payment was processing. Please inform customer service about the double charge and the transaction will be refunded immediately.
Please always wait till payment gateways (PayPal or Bank) returns you back to SHIPIT.ng
In order to receive a Refund, your order has to be cancelled, as soon as the order is cancelled you are entitled to receive a full refund. Please contact customer service to Ask for a refund, and customer service representative will issue it immediately.
Thus, there are some rules to be entitled to a refund, more information can be found at our refund policy page.
Please note: Bonuses and cashback are not refundable.